General Terms of Sale

Declaration and Privacy Notice This Declaration and Privacy Notice explains how we, Trace Properties EOOD, collect and use your personal data. Personal Data Under GDPR, personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.” Who we are Trace Properties EOOD, UIC 200186998, with registered office and management address at 71 James Bourchier Blvd., Sofia 1407, is part of Trace Group Hold AD, a company specialized in construction and related activities. Contact address (office): 71 James Bourchier Blvd. Contact email: office.properties@tracebg.com Why we collect and store personal data To provide you with our services in planning and construction of residential buildings and complexes, we need to collect personal data for communication and other necessary purposes. We ensure that all collected information is relevant and does not infringe on your privacy. For direct marketing purposes, Trace Properties EOOD will contact you only to request your prior consent. Personal data we process Names Email address Phone number IP address Website visit information Our website www.traceproperties.bg uses cookies—small files stored on your device to improve your browsing experience. Purposes of processing We process your data for: Customer relationship management and feedback after contact form submission Steps toward concluding a future contract Direct marketing and reaching potential clients Customer service and after-sales support Website engagement and analytics Legal basis for processing Necessity for contract conclusion Your consent In some cases, our legitimate interest Legitimate interests include: Sending offers and newsletters Improving website content and functionality Improving customer service and post-sales satisfaction Consent-based processing When processing is not based on contract, law, or legitimate interest, we rely on your consent. You may withdraw your consent at any time by emailing the Data Protection Officer. Disclosure to third parties Your data may be shared with: Google (digital marketing services) Facebook (Meta Platforms Inc.) SuperHosting.bg (hosting provider) International data transfers Your personal data may be transferred outside the European Economic Area (EEA), including to: Google Inc. (USA) Facebook Inc. (USA) Tawk.to (USA) Transfers are carried out under appropriate safeguards (e.g. EU–US Privacy Shield or equivalent mechanisms where applicable). Data retention periods Contact form data: until end of negotiations (or during client relationship if successful) Marketing email lists: until consent is withdrawn or objection is made Website analytics data: up to 1 year or until purpose is fulfilled Your rights as a data subject You have the right to: Access your data Correct inaccurate data Request deletion (“right to be forgotten”) Restrict processing Data portability Object to processing Object to automated decision-making and profiling Seek judicial protection Complaints You may file a complaint with: Commission for Personal Data Protection (CPDP) 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria Email: kzld@cpdp.bg Phone: +359 2 915 3518 Additional information We will only contact you when necessary and will not ask irrelevant questions. Your data is protected with strict security measures to prevent unauthorized access or disclosure. You may request confirmation of what personal data we hold about you, including how it is processed, its purpose, retention period, recipients, and legal basis. If you wish to access your data, you may be required to verify your identity (ID card or driving license). Sales Department – Trace Properties EOOD Tel.: 0885 00 27 63 Email: sales.properties@tracebg.com